We called for an early check in and the woman at the desk was very helpful. The light in the elevator didn’t work and the ride to the top floor was dark. The overhead light in our room didn’t work. We were supposed to have 2 beds and a pull out sofa and there is no sofa. One of our blankets ended up getting wet from a water spill during the trip down and there were clothes in the dryer for 3 hours so we went to bed with no blanket. The television remote didn’t work and no one ever answered the front desk phone to see if there were extra batteries. I love this city but am highly disappointed in the service and amenities received at this hotel. For $160 a night I expected better.