I have to take the time to thank the staff of the KOA for their customer service when a storm of epic proportions hit the campground. I reached out to the office at 12:30 a.m. when our cabin began to take on water. I knew they were closed, but took a chance and desperately hoped that someone would answer. They not only answered, but Jen from the office waded through water up to her shins to get to us! She came to down to assess the situation and assured us she would help. She left and came back a second time! This time she had a map and gave us directions to a nicer cabin on higher ground to stay in. Their crew worked tirelessly into the wee hours of the morning pumping water and the next day cleaning up and getting the pool ready, even making sure there was biscuits and gravy to feed the guests as water line burst and there was no water to make pancakes. One of the crew members stopped on a dime in his truck when I flagged him down to drive us back to our 1st cabin and pick up our belongings rather than have to walk back and forth in the water.

Their customer service was the reason we got to stay and had a wonderful trip visiting Kelley's Island and the local area. Otherwise we would've gone home with terrible memories. Thank you thank you! Please know you are appreciated