My family travels about every 2 to 3 months for getaways. Chloe got us checked in and was very personable. She went above and beyond and also engaged our kids and spoke to them about the things to do and what kind of things they could expect. She made sure we were aware of so many things Pigeon Forge has to offer. Doug was over the gaming area and I actually stood and chatted with him a bit. He offered ideas and suggestions to make our stay more enjoyable and helped the kids get the most out of the experience there. Staff at the Lodge is simply amazing across the board but Chloe and Doug made sure that we will return. Those two are absolutely the epitome of customer service.