To note: the issues are so terrible I'm writing this on my second day here with my family who drove 13 hours to our annual vacation location. This was our first time renting with this company. Upon checking in by calling repeatedly we were given a code and told two televisions were broken but the issue was "actively being worked on". Three hours later as a storm cloud rolled in we cslled about it as televisions are convenient for bored kids. Jen stated she called the cable company for "hours and hours" and couldn't reach anyone and couldn't help us that first day. Finding this odd, I called Mediacom, spike spike with George right away and he stated no one called to report the issue. I called Jen back and informed her we didn't appreciate the lie (who does that?!) Then we found an INFESTATION of ants I'm the kitchen, the fridge broken, the upstairs shower and toilet seat broken, what appears to be blood stains on the cabinet, knobs missing, fingerprints all over the microwave and stove, DISGUSTING DIRTY WINDOWS, a back door that doesn't lock, stains dust and dirt everywhere and an air conditioning unit that hardly works with imstructions to not turn it below 72-75!!! We come to the cape every year and spend a lot to enjoy our time off and together. This company clearly cares as much about your experience as it does for its properties. I have never felt so ripped off or angry on a vacation. I would highly recommend looking to book through a completely different company. In closing, no one has called us back yet today. I feel like I've been robbed. Of money, of joy, of time. UPDATE: They responded to this message, sent cleaners out- they were here for less than 30 minutes. They wiped down windows, left blood? Grease, dirt everywhere else!! Had service guy for fridge say we bought too many groceries and that's why our ice cream is melting. Literally there are two things in the freezer. 18 in the fridge. For three families. We have necessities. And warm water. Warm milk. It just keeps getting better.

UPDATE: fridge guy came back and blamed the hot water and soft ice cream on our lack of patience stating we should be prepared to wait 48+ hours for cold food and beverages...well the food that doesn't spoil. The managers who were supposed to show up to meet the cable guy never did.

See attached images.