I have been a loyal customer of the Texan tv ranch for 11 years. My job and my children’s national dance competition brings us down here every year for a week in June. They’ve always been so kind to make accommodations if I need to move a date up or down, leave keys on a Sunday when the office isn’t open, and countless other acts of kindness. We’ve always loved our time with the ranch! Rules have changed here and there and now they require full payment for booking. So a year in advance I paid for an entire week with no obvious knowledge of what the next year would come other than we would be coming for that week. Now out of my control I am currently fighting for my life against breast cancer and also found that we would not be having nationals near the rv ranch. The front desk lady refuses to return any of my money or to move my dates to 2025 in hopes that we will be back the next year. All she does is to apologize for my circumstances but says she cannot help me because I made this choice to not purchase a new trip pro protection that she claims I did not pay for. I asked for documentation showing I signed to acknowledged that I would not be allowed to do anything but lose money if I could not come during the dates givin. All that has been sent to me is a new booking confirmation with a now highlighted area with this new rule of cancellation and the trip pro protection with no date or signature showing that this was acknowledged rather than looking like just now added information. I have no previous email other than a receipt for my payment. Seriously disappointed in a place I’ve been so loyal to for so many years. It’s sad to see how an establishment would rather just take money from its loyal customers rather than attempting to make it work in some way or another!