I have been going here for over 10 years but will never go back and I have told everyone I know who goes here the same thing. I rented a trailer full hookup spot and there was a tent in my spot. No big Deal. I asked if I could move to a none full hookup spot and was told it would cost less and I would receive a credit on my card but that never happened. I called several times and I have documentation of the dates and whom I spoke with. I requested to speak with the manager Christal McPherson and she refused to talk to me. I continued to call, and she later talked with me, said I would get a refund but made so many excuses about how difficult that would be. I never got the refund and they have stopped calling me back when I attempt to make contact. I am not done yet and this is not cool. They don't know anything about customer service and don't care. The facility is managed by the managers mother and aunt and it seems they cover for each other. The previous management was awesome but since new management has taken over things have gone downhill. I hope something can be done about this problem.