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I've been to the campground and beach. Great location. I booked a second trip. I had to cancel 7 days before arrival and was charged $55 administrative fee. Problem is 7 days later still no refund. I spoke to an employee and was told it can take 6 days and as many as 10. I complained that for $55 it should not take this long. Employee said he just works there. I had to tell him as an employee he needs to tell his employer customers are calling Bill and maybe they will improve their policies. After all, shouldn't this be about the customer?