We checked in Friday the 11th I put my card of file for the ($701.10) I paid $350.55. My wife had booked it online and paid the holding fee and half which was $350.55. When check-in was going on, I was told garbage goes to the dumpster amd make sure the chain is on it to keep bears out. Also the hot tub rules were gone over then I was handed the key. No rule about additional people was mentioned to me.
After getting settled in, my wife and 5 year old daughter went to get ice cream. While they we're gone the owner came to attend to the hot tub. We were having a nice conversation. Then my wife pulled in and got out with some ice cream. We all started talking for a minute. Then my daughter knocked to be let out.
The owner gave us a look and was like who's that. We said our daughter, she said that a additional $15 a day. I apologized, and we said okay. But this is a rule they have.
Check out was horrible Monday 8/14/2023. We got all cleaned up took the trash to the dumpster. Which was unchained due to the garbage truck coming. So when I put my garbage in and made sure to latch the chain. But I told them about the bundles of wood we used. My wife broke down the bed. As her toenail polish rubbed off onto the sheets, but you would think they would be washed in-between each stay. We should have paid extra $45 for our daughter and $20 for firewood. But we got charged $175.10, that $110.10 more.
But after my wife called and asked about the charges. She was called a liar on the phone. Then accused of hiding dirty sheets for taking them off the bed. And was told she was charged $90 (double)for our daughter as she felt we snuck her in. Also a additional $65.10 for a set of older sheets that got nail polish on them.
I think a check list should happen with a staff member during check out. And they should have a check list posted in the cabin to go off for checking out. As we were charged extra fees with out being told why. Just seeing the charge come access on my card.
Hence why check was horrible. A call going over the charges would have been great. Also when she told me about extra $15 would be charged for my daughter while face to face. No double charge was mentioned. We wanted a fun family get away, if you have extra money and don't mind anxiety about what you might get charged for.
Nice cabin, but need to work on customer service at this place.