This was the absolute worst service I’ve experienced at any accommodation provider in America. Arrived at 5:30pm to check into a cabin I had booked and pre paid for online, by the time I got to the front of the queue at 5:38pm the lady working there gave me a blank stare and pointed at a sign saying she would be back at 6:10pm. Came back after dinner at 6:30 to check in again and had to wait in another massive queue for over 20 minutes while the same lady took a million years to serve each customer (meanwhile, 4 other staff stood around chatting and laughing at the other register). Given I have paid $170 for a nights stay (the most I’ve spent on any accommodation here), service was a joke. Would be nice to get a refund for the 1.5 hours I was unable to use the room.
Oh also, when making the booking we asked if the rooms were air conditioned (as the whole reason we booked was to get out of wildfire smoke), the guy working the desk told us the cabins have AC. When we got into the room it did not in fact have AC, only a heater which was useless in hot weather. No mini fridge or TV either.