My post is related to the customer service only since we never actually were able to stay there, and we choose to never stay there in the future. I experienced a series of unfortunate accidents and situations in 2023 that required me to have three (3) surgeries with subsequent rehabilitation. My initial surgery caused my wife and I to have to reschedule our stay, which had been paid for. The rescheduling was limited to a very short window of dates in the off season. We again had to reschedule after another surgery and rehab, which was met with uncertainty if we would be able to reschedule again, “because you’ve already requested this to be rescheduled once before.” I don’t understand the reluctance a business would have in rescheduling an already paid for stay, or making an issue about the number of times needing to be rescheduled. I’m the customer, and I had a need on a few occasions and I don’t, and didn’t appreciate the arrogance. My wife and I ultimately were informed that management had accepted our request to reschedule but that this would be the last time they would permit it. Ultimately, the date came for our weekend stay and due to the poor policies, arrogance and attitude I experienced, my wife and I decided to “eat” the money we had already paid and chose not to stay. We enjoy camping in our great state with our friends, family and RV group, but we will caution anyone who asks about Lo-Lo-Mai.