While staying at this KOA on Oct 13-14, 2023, on the 14th @ 4pm, the water went out. I went to the office and was told that there was a break in the water line that affected all sites, that it was deep, and would need significant work to repair. Was told it could be fixed quickly or take over 24 hours to repair. Not wanting to gamble on no water, I decided to leave and I told the office that I was going to and I wanted a refund for the one night. She said she would work it out. Moments before we pulled out, the water came back on, with huge water pressure. We had already broken camp and were in the truck when that happened. I called the next day and the office said she misunderstood and wouldn't refund the overnight stay. A discussion ensued, she said she would work on it and let me know. She never called. Frankly, this KOA looked run down, unkept, with the sites no way matching the pictures. DO NOT RECOMMEND. (and they owe me for one night).