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I have been on several trips down the Illinois River. This was the worst experience I've had. We booked the largest accomodations they have for 2 nights. The staff is rude and disorganized. My group waited over 3 hours for one of their 3 buses to take us up river. We booked the full all day trip and were only given the half day. With no refund on what we paid for the longer trip.