It was extremely busy, and I feel like they overbooked themselves. We got to the place at 8 and didn't get on a bus till 12:30. When I asked a staff member why it was taking so long, she replied by saying I dnt know. I just work here. They are extremely unorganized they kept putting new clip boards on old ones so people that were first kept getting pushed to the bottom, and people who just showed up were getting to go first. My husband talked to one of the bus drivers since the staff in side were no help. The bus drivers were the only ones willing to help my group of 9. The bathrooms are big but were not well kept, broken toilet seats, and not flushing and some overflowing. You could smell them outside while waiting, and it was not a pleasant smell. Spent more time waiting to get on the bus then on river. The bus drivers were the only good part about this place.