We checked in 10/20/23. We were assigned site 505. We could not fit into the site and open all of our slide outs. Oliver, our escort, tried to help us and agreed we could not fit. He radioed the office and first was told the manager was busy delivering ice. He radioed again and we all heard the manager’s loud voice state they do not switch sites on check in day. I got on the koa app and saw they had 11 open sites for the weekend. Confused, we pulled our rig back around to the office to attempt to salvage our trip. Again, the office was advised not to move us but to refund our stay. Sad. We have been KOA members for years. I’ve never been treated quite like this before. I never raised my voice, swore, or acted crazy. We just quietly left and went to another KOA that appreciates customers.