We do enjoy going, the kids have fun when we do. Yet, the customer service is horrible. I have worked in hospitality for decades, and if I spoke to or acted the way, mainly the way Office staff acted, they wouldn't have a job long. I was treated horrible when my wife and kids got sick and we had to leave early. We left before 11 a.m., but when I informed the office staff, it was as if I was a criminal for inquiring about a partial refund for the cart and staying for days not used. (Which we did not get) Also, being told it's a fire Hazzard, when we went to check in, because the bathhouse was not ready. So we could not access the site. There needs to be some retraining on how to present yourself when speaking to someone. Good or bad, there is a tactful and basic customer service when speaking to a customer. UPDATE.. I can tell you really did not read the review. You took something small that was not the issue. Yes, the wait was frustrating, but that was not the concern. It is how it was handled. The worst was our departure. We left before check out time and still charged for time never used. Again, it's more of the way it was handled. There is a tactful way to approach concerns, whatever the concern is. Reviewing other reviews, you have great property. YET, customer service, as with many others, not just us, has ruined an entire stay, which is true.