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Reservation was 2 months in advance. We requested king bed w/couch. Did not find this out till we were checking in that they were full. 2nd night no remote for the TV. Called front desk and maintenance had went home so NO remote till next day. Washer has been broken for 6 month. No smoke detector/broken. No replacement of coffee or towels in the room. They ran out of coffee in the lobby. Worst Best Western we have ever stayed in