We came here Sunday and had a great time with our family. My wife was a little nervous to bring our two girls, ages 9 & 7, who had never been tubing before and aren't the most adventurous. We had a great experience.
We were greeted warmly and the staff was super friendly. They answered all our questions and showed us a diagram where we should all put in the river to avoid some of the bigger rapids above the bridge. We felt safe and cared for and the life jackets for the kids were clean and gave us another level of safety.
A few tips:
-They say to get there 15 minutes before to go over a safety speech. We got there 15 minutes early but felt rushed to get our things out of the car and get ready, so next time I would plan come 25-30 minutes early.
-The green tubes are the "premium" ones and they fit me (6'4" 200lbs down to my kids). Having the rope connector is super helpful to keep our group together.
-The website says it normally takes 2-3 hours, but I felt we moved pretty fast (I even quickly walked and pulled my group the last quarter mile to avoid an incoming rainstorm) and we were on the river about 2.5 hours. We were way ahead of the rest of our group, so if we casually floated the river, I'd say it was closer to 3-3.5 hours.
-There are changing rooms (stalls behind a curtain), a rinse off station, and a place to store your keys/valuables if you don't leave them in your car or plan to take them down the river.
-Our kids only had to wear the life jackets down the first set of rapids after the bridge and didn't want to nor need to wear them the rest of the time.
Our girls were sad you didn't offer pink tubes, but hey, can't please everyone :)
Thanks for a great trip!