One of the worst customer services I have ever experienced. The employees at the front desk are just rude. We rented a deluxe cabin on the bluff and it was suppose to have a pull-out couch and didn’t. We needed the pull out couch for our stay, and we didn’t get what we payed for and we were just ignored and treated poorly when asked for help. I called and was told I would get called back and never did. I was respectable, patient and never raised my voice and Evelyn at the front desk HUNG UP on me. The first night we only had 4 staying but have two young kids and wanted them to have the two rooms and me and my husband wanted to stay on the pull out couch. When I called to explain all they cared about was how many people were staying. I payed for the cabin with the pull out couch, I don’t care if it was just me and it was missing, it’s something I paid for. I was told I’d get a call back and never did. The next day I had my mother down on the reservation, my father ended up coming with her, he went to the front desk and told them he would be there for the night too and they got him checked in no problem at the time but now they’re trying to use it against me to not help with any type of compensation saying I had more people then on the original reservation. We did the right thing and had the extra person go to the office. The people at the front desk are horribly rude and take no responsibility for their mistakes.