We stayed last week. The bed was comfy and the room was cute but the known shower issues were terrible! We had read reviews about the hot water issue and thought maybe others were being fussy. We are regular people and knew that the ranch was not a 5 star hotel. We appreciate simple accommodations but even simple accommodations should have a working shower. When we checked in we were given the shower instructions. This morning we tried everything to get it to work. We were not in a position to have a maintenance person come in to get the shower to work after just spending some intimate time together. We decided to let the very nice manager know the problems we had. We were not asking for a refund but she said that if we were local the owner often gave gift certificates when problems came up but she was going to call the owner. She talked to the owner who then wanted to talk with me. Instead of apologizing, she asked me when I knew of the water issue and why I didn’t call maintenance. Terrible customer service by the owner about an issue that is known problem. The manager offered a $10 refund of the $100+ night stay. Shame on you! Your attitude towards me on the phone was unacceptable and lack of customer service appalling. My advice to others: stay away!