Review: Grandview Campground

  • $37.00 /night
  • (3.3)4 reviews
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Claudia Sanderson

10 months ago
1/5

We had a reservation for this campground and had arranged even prior to reserving that we may need to arrive after the office closed. We travel with a child with significant medical issues and reliable arrival times aren't always in the books for us. This wasn't an issue for the campground at first and we did book a spot. On the day of arriving, they originally provided instructions for entering after hours but then multiple times attempted to convince us to take a different spot than the one we had reserved. We continually declined and by the third time of them attempting to get us to agree to move to a lower value spot, we said we'd take a refund if they weren't able to provide the reserved spot. They agreed but did originally attempt to give us only a partial refund for not providing the reserved spot. I didn't have a good feeling about this owner and whatever was happening with this situation so I sent a follow up email documenting our communications. Months later the refund still hadn't processed and when I called to inquire, she did originally say they had some trouble with some refunds processing like they should but then said if she was going to process a refund, she would have right then; despite the follow up email I sent and the peculiar details of this situation she refused to honor the refund they promised. She said she'd check with someone and call me back. I never heard from her again. I'd like to believe people but I don't believe this avoidance to refund is well-intentioned or honest. I wouldn't give this park my CC info again and I would go out of my way to stay with another host.

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