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Campground staff was nice. The door from the campground to the hot springs is locked so you have to drive around which is very inconvenient. The staff in the gym accused my daughter of sneaking in and came up to me and said "remember when I told you yesterday she couldn't come in" but she hadn't talked to me and got me mixed up with someone else. The approach was immature and rude, she did apologize but still that's no way to talk to people. Overall the place is nice and the people are cool and I would go back but this is the review of my particular experience.