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Floating - I've used this outfitter a couple of times. The low rating is for the facility as well as their refund policy. We went last weekend and were some of the first people checking in that morning. The bathrooms were in terrible condition, which you'd think they'd be in their best shape first thing in the morning. We also accidentally reserved one more kayak than we needed, immediately called within minutes of booking to fix our mistake, and they said they would not refund. We weren't cancelling our whole trip, just one boat (of 5). Couldn't understand why this wasn't possible given that we had just submitted the booking minutes before.