Traveling through and needed a place for the night. Found it using the Roadtrippers app. Booked and paid online. The hookup island “turns on” at your check in time. So basically the hookups are locked and once they “turn on” you can access them. (Push a lit button which allows you to slide up a cylinder to uncover the sewer, water works basically the same and the electricity pops on when you flip the fuse switch). It’s an awesome concept and works well. I must say that the best reviews come from an experience when there are problems or concerns. So…..when we arrived our “island” was not powered up. Hence, no
Hookups. We confirmed our date, time and site number through our email, all good. We called the number provided on website and email. It took about 30 minutes for a return phone call. They attempted to fix the problem over the phone, reset the server or whatever they did but to no avail. After an hour or so, someone showed up and had to reset the main electrical panel. All good after that.
I gave 5 stars because the place was clean, convenient, easy to book and they fixed the problem when it arose. They provided a link to the security cameras which was awesome! I would only suggest that they were a little more prompt and attentive when they receive a call. It’s my opinion that no one will call that number unless there is an emergency or problem so answering promptly would show good customer service. I realize it’s a self park deal but things happen when you have a
Business and someone needs to be available for issues promptly if they arise.
We would stay there again. We are full time RV so it’s likely. I hope more of these pop up around different areas.