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I really like the cabins and had planned a trip to stay at this location but due to an unexpected cancer diagnosis had to postpone my trip.
Customer service did not work with me to obtain a credit for a future stay and I lost $100.
Very sad because I communicated with them regularly to see what could be done but they sent links to policies and then stopped responding.
Getaway is to help people get away and distract themselves from the anxieties of life. Being diagnosed with cancer is bad enough. I just wanted to get away.
Customer service needs to improve.