Be aware that their cancellation policy is quite strict. Having said that, due to a combination of things (they don't take credit card payments at the time of sending a "reservation request," promising that someone will call back to confirm the reservation and take the credit card info at a later date) I ended up double-booking our stay in South Haven. With over 5,000 miles and 50 layover locations, I need to pay better attention to notes and confirmation emails. Not realizing this error until the day of our arrival, Sunny Brook agreed to partially waive the entire fee I had paid to "someone" several months ago for a reservation I thought was for somewhere else. I was grateful and appreciative, and speaks to their desire to do the right thing, given the circumstance. Our next time through the area I will certainly give Sunny Brook our business (and pay better attention to my trip plan.) Thank you guys!