My mother and I booked a reservation to stay in a cabin at this resort 1 year in advance. We called 1 week before our reservation to get firewood delivered, come to find out our reservation no longer existed due to a cancellation request in March via email?!?! We were furious, as we were traveling from Northern Illinois with small children. Cedarlane RV Resort couldn’t produce the cancellation request we supposedly made in March. We met another family on a beach in Port Clinton that unfortunately experienced the exact same thing we did with this resort. In the end, Cedarlane RV Resort did nothing to help our family or made an attempt to make it right after we didn’t make the cancellation to begin with. We also had to scramble to find an AirBNB which ended up working out so much better for our family. I give this place zero stars for customer service, truly sad.