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Absolutely terrible customer service. We bought my parents a gift card to stay at this campground, since they have truly enjoyed their stay there in the past. They had scheduled their trip, but unfortunately had an unforeseen circumstance (flood in basement) come up and just wanted to postpone thier arrival by 2 days. Hill and hollow refused to allow them to do that and also refused to refund the money. I get policies but you need to consider all situations and have a little empathy. I feel like they just stole our money. So disappointed in the folks there. Oh the person also hung up on them. Not a great way to run a business and they have permanently lost our business as well as our friends and family.