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There's a bad system in place on the rental side. If you need to change boot sizes expect to sit in front of a computer filling out a bunch of personal information for a few minutes instead of the person behind the counter just helping you like they could easily do after you just paid $350 for your family to ski for the day. Good snow, good views, and good people working the chair lifts more than make up for a few bad attitudes though. Family had a fun time, and I had a fun time.