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Poor response "after hours". Took 24 hours to return my call when I was having trouble accessing the storage space facility with their gate keypad.
Three days later, when discussing that they really need better response time with urgent matters, the manager (Jennifer) said, "you got your callback, thank you"--and hung up. I called back and asked to speak to the owner (she has no supervisor), and she would not give me his out-of-state phone number. She said, "it'll just be 'he said, she said' so I can't guarantee he'll call you back after I talk to him".
I've been a 20-year customer--since they opened. Never had a problem like this until today.