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Manager is sketchy. Don't use this place for storage.
Being that I can't respond to your comment. Thanks for your concerns ?! Your unprofessionalism is questionable. I hope the owner can seek to new management. I'll be sure to not recommend this place to anyone!!
The storage spaces are very clean, at this point I have yet to see traces of rodents but I have only been there a week and a half.
I like that it is secure and has a manager on duty pretty much every time I am there.
They supply a new, very good quality lock that is of the style that it can not be removed by bolt cutters.
As stated, I am still new here but easily I'd recommend it to anyone looking for long term stoorage.
PS. No contract commitments.
Poor response "after hours". Took 24 hours to return my call when I was having trouble accessing the storage space facility with their gate keypad.
Three days later, when discussing that they really need better response time with urgent matters, the manager (Jennifer) said, "you got your callback, thank you"--and hung up. I called back and asked to speak to the owner (she has no supervisor), and she would not give me his out-of-state phone number. She said, "it'll just be 'he said, she said' so I can't guarantee he'll call you back after I talk to him".
I've been a 20-year customer--since they opened. Never had a problem like this until today.
Our unit was broken into twice. The first time, they had fake cameras up. They ended up getting actual security cameras after that. When it got broke into the the second time, Jennifer, the manager, said she gave the footage to the police but after speaking to the police we found out she didn’t. When we tried to call her to ask about it, she wouldn’t answer and refused to return any of our messages. We were a customer of theirs for 6 years and never missed a single payment and that’s how she treats her customers.
In February, you DID have fake cameras up per Darrell. Yes, you put up real ones after that but what good do they do when you won’t submit the footage to the police. They DID NOT get any footage from you. These people stole items that are not replaceable even if we had insurance. Shame on you Jennifer for treating your customers the way you do! We’re not asking you to take responsibility, we simply want the footage provided to the police!!
Jennifer was so kind and understanding after we told her that we are helping one of our friend who have passed. That we needed more time to clean the storage🙏❤️
