It is very disappointing to say they would not accept my husband apology because my little 4lb service animal had pooed on the floor upon leaving and checking out and he thought everything was cleaned and picked up he would not leave that on purpose he cleans everything and picks up and that he had accidentally missed and now they want accept his apology and said that we cant stay there anymore and that is wrong and to hung up on someone when they are trying to say that they sorry and didn't see before they left. and he would have been glad to turn around and come back and pick it up but say we can't stay anymore is totally wrong we have sent alot friends and family stay there .and they are not happy for the way acted .most would not apologize but he did .people need understand.that he was trying to do right and they wasn't.