If I could give ZERO stars for the front desk service I absolutely would. Firstly, I called to see what time the room may be ready since we drove all night. I was told it would be ready around 3:00-3:15. Typically check in is 4:00 but always good to see if maybe you could get in a bit earlier. We showed up at 3:00 and got complete attitude. The person at the desk walked outside and was maki g rude comments and mocking our last name as well saying rude comments “F these people” and other comments I won’t repeat and that check in was at 4 anyway. The hotel we stayed at on Ft. Campbell was simply amazing and professional and we were able to check in about an hour ahead. This place is anything but. We were put on a second level room with a million stairs with no elevator. (We asked for ADA accessible when we booked). When we questioned the room we were treated like second class citizens. I called to ask for the manager at the desk and she was completely worthless. I was told I could call and ask for Chris tomorrow but he is on vacation today…..great. I’m on vacation too but who cares right? The bed is like sleeping on bricks and our door doesn’t close unless you use the deadbolt. Super secure if you leave your room and use only a key card to enter. The A/C unit in the room is also so loud you can’t hear each other speak. It’s bad, so bad!! STAY SOMEWHERE ELSE! This place has been horrible so far. We stay at MWR facilities ALL of the time and I’ve never experienced such poor customer service and amenities period. Rooms are trash even at this price. Worst of the worst. Well, now we know!