I was really looking forward to our first stay at a KOA. However, we had a stressful experience here. When we arrived, we were informed they didn’t have a space for us. Every time it rains, their sites flood, and it had been raining heavily for 2 days. We prepaid for a 50amp pull-through spot, but they were all flooded.
They could only offer a 30amp + patio with no price adjustment, or a cancellation and refund and we could keep driving. Since the patio addition was really of no value in the pouring rain, and without the full 50amps we couldn’t run our electric heat for that 29 degree night, they agreed to provide propane as an accommodation to even out the inconvenience. Unfortunately, they didn’t honor that agreement and we still paid full price for the downgraded spot and propane. After we were charged for the propane, my husband went in to ask about it and was told no one there actually has the authority to make that offer.
Worse still, the girl at the counter handling our reservation treated us like this situation was our fault. There was a kind older lady at the counter who was very empathetic about the situation, but the younger girl there kept snapping at her and shutting her down when she would try to help. The gentleman who escorted us to the spot was very helpful and apologetic for how she treated us, which we appreciated.
Even in the downgraded spot, all our hookups, including the electrical, were in a puddle of standing water.
They really need a better system to handle this apparently frequent and foreseeable problem so guests don’t arrive and have to handle a problem that’s not their fault. A call, text, or email would have made a big difference.
Long story short, if you’re arriving on a rainy day, be prepared to get a spot entirely different than what you paid for in your reservation.