I was looking to purchase my first RV, contacted the sales person by email and was encouraged to stop by and see the unit that day before it was transferred to another location. After asking for photos by email and being told I would be sent photos right away, the sales person didn't get back to me, so I stopped by to take a look in person. The RV was getting inspected and not at the location as I was told. I was told to come back Monday afternoon when the RV would be there. Came back Monday at 1pm and the RV was already sold....I felt like they wasted my time trying to get information and running back and forth just to see this RV. I talked to the sales manager about my experience, and he said I should have put a deposit down on a vehicle that I couldn't get photos of or see in person. I never got an apology for lack of communication by the sales team and the fact that they told me to drive there to see an RV that wasn't even on the lot. If you are looking for great customer service when buying an RV, this is not the place.