By:
Submission
Having to part with my beloved RV was the hardest part of my recent divorce. James Chevas in Finance helped me with all of my finance questions and I’m now able to purchase a new one. James is so knowledgeable and has been so patient with all of my questions. This store has a great selection as well as access to additional inventory, but it feels much different than some of the mega RV dealerships. The staff are all friendly and helpful. It feels like they truly care.
I was looking to purchase my first RV, contacted the sales person by email and was encouraged to stop by and see the unit that day before it was transferred to another location. After asking for photos by email and being told I would be sent photos right away, the sales person didn't get back to me, so I stopped by to take a look in person. The RV was getting inspected and not at the location as I was told. I was told to come back Monday afternoon when the RV would be there. Came back Monday at 1pm and the RV was already sold....I felt like they wasted my time trying to get information and running back and forth just to see this RV. I talked to the sales manager about my experience, and he said I should have put a deposit down on a vehicle that I couldn't get photos of or see in person. I never got an apology for lack of communication by the sales team and the fact that they told me to drive there to see an RV that wasn't even on the lot. If you are looking for great customer service when buying an RV, this is not the place.
I had an amazing buying experience with them. The sales person Marc and financial manager Rodney were extremely helpful, very polite and friendly through the whole process. They stayed with me after their close of business hours to make sure everything went smoothly. Marc even went with me to the U-haul to pick up the tow dolly and helped me load my car onto it. The demo of everything was also very helpful. Marc even checked on me after I left to make sure I made it home okay. I highly recommend this dealership for all your RV needs and I will definitely be going back.
Over a month ago we made the decision to trade in our 42' Motorhome for a small Class C. We visited several dealers in person and virtually, mainly looking at used vehicles. In addition to little inventory, we found the prices to be more than expected and decided to find a newer coach. It was our good fortune we happened upon the Chesaco website and found the perfect new RV. Kenny Main was our salesman. We cannot say enough about how wonderful he was in assisting us to get our coach to the Gambrills' dealership and his unlimited patience with our numerous phone calls. Ed Milani and Tom Alexander also deserve our thanks for making our purchase and the paperwork go smoothly. And finally to the knowledgeable Ricky who did our walk through and answered all of our questions. These people truly care about their customers and do everything within their power to make the experience pleasant.
Our experience purchasing from CHESACO RV in Gambrills, MD was outstanding. From sales, finance to delivery. We traded in a 2019 Quantum RC25 for this beautiful Dynamax 3 Series RW. Our choice for this purchase was about downsizing to a Sprinter chassis while maintaining living space, storage, and comfort. This rig checked all the boxes.
