Just recently spent a couple of days here and was disappointed with the experience.
I decided to stay here as my options were limited for a nice getaway within driving distance of NYC that allowed dogs. Had always seen the ads on Instagram, so decided to spend nearly $700 on a 2 night stay for me, my wife, and my dog with the outdoor suite and firestarter kit.
The firestarter kit really left a sour taste in my mouth. It includes 2 firestarter bundles and a bundle of logs and costs $25. You actually get a better deal if you don't buy until you arrive as those same items would cost just $14. Being charged $11 extra because I pre-ordered is terrible service. When I voiced my confusion, they "apologized for the confusion." If you plan to use the campfire, just make sure not to buy the firestarter kit.
It had snowed a week or two prior but had not melted. However, the steps down the steep hill to the cabin from where you can park your car were not shoveled or salted, just some light dirt. Multiple times, we almost fell.
The nearest bridge also closes during the night, and as we were coming in later in the day, we had to make a 30-minute detour to get in. While this is obviously not their fault, a quick message or email to let passengers know would help - seeing as apparently this bridge issue has been going on since December.
Lastly, there is barely any hot water. They do have signs about this, but it was literally about 5 minutes of hot water before running out
The highlights, however, were the cabin was clean, nice, and remote. The view from the giant window was great, and we loved the peace it provided. The firepit was well maintained, and they had a small nearby gated dog run that allowed us to give our dog a chance to walk around off leash.
The experience was okay, and a little extra care from their support team would've turned this from a 2 star to a 4 or even a 5 star.