The room was fine, dated but ok.
The staff was friendly, but we arrived early and could not check in. They said they would call us when it was ready.. we had to check back several time to get our room. The pool was closed, buckboard Cafe was closed, we missed lunch at the commons, had to wait 4 hours till dinner. The tubing on snow hill was closed, the craft shop was closed, the vending machines in our lodge did not work. We got a room with on the first floor so our son could play outside in the snow. It's a pet friendly hotel and someone's dog left a big dump right outside our sliding door. It's on the pet owner, not housekeeping, but it was the "cherry on top" of the stay. We drove straight thru from Houston, 20 hrs and were disappointed we could not do any of the activities we wanted to when we arrived. Not going to stay, leaving in the morning.