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After booking a room online we came to a closed office door at 4 pm with a note to call a number to get someone to help. After calling multiple times we got hung up on and had to call back again.
We got asked if we have an animal with us which we did have a service dog with all his papers necessary. The person on the phone told us they had no dog friendly rooms and they can’t accommodate us and hung up again. Awful service is the least I can say.