Booked a cabin for next year with their online booking site and was charged $124. I realized they had a slightly larger cabin available for $155 so I booked that one, and then canceled the first.
Never received a refund for the first cancelation so I had to call to receive my refund. I was not given a full refund; my credit card statement shows a refund of $104 instead of $124. Plans changed so I also canceled the other cabin reservation as well, and had to call once again to receive a refund. I did not get a full refund of $155, but of $124 instead.
Their cancelation policy states all cancelations have to be made within 30 days. The reservation was for April of 2024 so I absolutely canceled within an ample timeframe. I'm not sure what the problem is with their website or why they don't give back a full refund but heads up to anyone looking to book.