Management seems as though they are inconvenienced when you check in and again if you go in to ask any questions. Not all amenities pictured available. Made a reservation in July, they were nice enough to transfer out till October because we had an emergency and couldn’t make it. When I called to re schedule I was told there would be an additional charge. Fair enough, we originally didn’t have full hook up and ended up “getting one of the last sights” when I called back. My wife got the confirmation and it was for an additional night I didn’t ask for. Tried to call numerous times with voicemails. Finally got a call back saying it was a 3 night minimum. Was not aware and certainly don’t appreciate the assumption I would pay an extra night when I didn’t ask for 3 nights. Of course it was too late to do anything about it. Should have been up front. Seasonals are fantastic and we had many conversations about how poor the management is. I WAS MADE AWARE THAT THE SEASONALS ARE WHO KEEP THE ACTIVITIES FOR THE KIDS AND CAMPERS GOING. Minimal effort except for policing by management. Considered a seasonal until these conversations and when I went into ask about 2024, she couldn’t have been more annoyed. They got 3 stars for the people we continuously meet and the sites are nice.
UPDATE: A week later still no communication from staff……