Careless,unprofessional and NASTY would be a good description. I have no idea how they have so many good reviews. If you’d like to have a German roach infestation and NOT get your money back for a months booked stay when you were unaware they were infested with roaches, this is the place to go! They don’t disclose it online or over the phone but 5 foot up in a corner from where the receptionist sits to check you in or out is a sign that states NO REFUNDS. All the red flags you could ever need. The second room offered was actually the ONLY other option and they couldn’t guarantee it didn’t have roaches along with it wasn’t cleaned because no one was expected to be checking into it. So you gained a leg up off of people not having any other option from being exhausted and arriving late to get some rest. Humans are not robots! We require sleep! If your going to be a place of business to offer said place for people to sleep, the least you can do is have a clean place! Especially if your going to insist on “NO REFUNDS” knowing most people aren’t going to want to sleep in a nasty environment, but they don’t get to see the environment until after check in!