Review: KOA Coleville/Walker Meadowcliff Lodge

  • $0.00 /night
  • (3.4)5 reviews
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akshay nakhawa

2 years ago
1/5

Beware their check-in cut-off time is 8PM, if you reach beyond that they would not check you in, would not leave your keys in a box and most importantly would not refund you.

I booked a room last minute a day before at this location as I was travelling from the Bay Area to Lake Tahoe and wanted to stay for a night on the way, upon booking the property I got a text and email from the property the next morning notifying me about the last check in by 8 PM policy. This was a shock since I have never experienced such a policy in any hotel/Airbnb before. Granted they might have stated this policy in their booking policy itself, but at least to me this was not obvious, and I learned about this only on the day of travel. As I had some other commitments during the day, I reached out to the property about cancelling the booking since it was looking very difficult for me to reach here in time. The manager on the phone declined to leave out the key or cancel the reservation. Since I was left with no other choice, I decided to cancel some meeting and try and making it there by 8, however we met with an accident on the way and our car had to be towed. So, I was left with no choice but let this reservation go and lose my money. I also tried to call them again and explain the situation and they declined to refund even partially given the circumstances.

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