needs better customer service training. i was trying to find a $20 discontinued sail switch for my rv furnace. she looked it up and couldnt find it either. she did look it inventory with no luck. issue was i asked her if maybe one of the mechanics may have a suggestion or option. reply was no you need to buy another furnace. i replied im not going to buy a $750 + new or even a used one in lieu of a $20 part that im trying to find a suitable replacement for. no help at this place and she wasnt that friendly so not going back !