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If I could give a zero, I would. I called about a family needing a place to live until their home was built, and just because this family doesn't understand English, she refused to even allow them to apply because the application is in English. And said it's not mandatory for English applications and that it's not her problem that they don't understand English. I then asked if I could have an interpreter there, and she said no. Wow, what a great woman 👏