We walked into our room and it was about 90 degrees. Lowered the thermostat and opened the door and window so it could cool down. Next, into the bathroom and there was no shower curtain. I went to the desk and asked, she apologized and would take care of it. I offered to install the shower curtain to help out. After dog sledding [our host was Taylor] experience - which was nice and informative but we didn't expect to turn circles in a field, we headed back for hot cocoa. An employee who wasn't very friendly and seemed put out, served us luke-warm drinks. So we decided to have dinner elsewhere. The next morning we planned to shower, check out and try to catch a sunrise at the Grand Tetons. The shower knob was broken so my wife, daughter and I were unable to shower. I called the ranch multiple times, finally spoke with Thomas who said my request for a billing adjustment would be sent to "corporate". After four additional calls to Thomas [none of which were ever returned] I quit. So, I can honestly say our stay was most underwhelming and, not only would I not visit again but anyone who asks I would say it's a one-star place at best.