We had a great time on the grounds and there was a lot to do for the family. My kids loved the golf course on-site.
We rented the Chalet but unfortunately the hot water did not work the first night. The owner/staff did come and fix the hot water issue the following day but nevertheless we did not have hot water for one of the two nights we rented. The owner did offer a $100 refund if we would be cool with no hot water for the weekend and they would fix it once we were gone. We said we would prefer it fixed as soon as they had time. They came and fixed it before noon the following day and they were very polite and nice about getting it fixed.
The issue I have is they gave $0 refund for the inconvenience of not having hot water for one of the two nights we had rented. Logic would say if you were going to give a $100 refund for two nights without have hot water, wouldn't you give a $50 refund for the one night without hot water? We rented a cabin for two nights and one of the two nights we didn't have hot water - which is one of the main reasons we/anyone would rent a cabin in the first place.
All in all we had a good time on-site and the in-person service was great. The lack of any acknowledge of an inconvenience left a bad taste in our mouths, sadly.