We have vacationed here MANY times and have never had a problem… after encountering Kathy we won’t be going back. I booked 4 sites 2 months in advance, called 2 days after their 10 day grace period for them to tell me no credit would be issued. We stayed all our original days but another member of our party had to leave 1 day early. Kathy informed us, because we didn’t call 10 days before check in, and only called 8 days before no refund will be issued. I wasn’t even asking for a refund, I was willing to take store credit, because I never want to take away from a business. And on top of it even asked me to come back tomorrow to deal with it because she was busy with check ins… our friends were leaving @6am. Not something anyone wants to deal with that early. On top of it, all pricing was messed up, charged 3 sites with an extra night as well, absolutely no courtesy or understanding from Kathy what so ever ….we probably won’t be coming back which is sad because we have always loved this place