We stayed 2 nights in the Safari Tents near the end of July 2023. We checked in late because my daughter was experiencing some heat exhaustion earlier that day. I mentioned it as we checked in and the staff brought my kids each a freeze pop. Customer service was 10/10 during our stay. Also, the showers at River Expedition were the best from our our whole vacation. Private, temperature controlled, and clean.
We had been staying in our tent 10 days leading up to it and I thought this would be a nice upgrade. I was glad we did as we experienced some severe weather and felt a little more protected. The Safari Tents were on a slope which wasn't a problem except finding a level surface to put our grill.
We booked a river expedition on the upper river as my kids were 10 and 12 at the time and it was their first experience. The river gave them lots of confidence as they learned to navigate their duckies until the very end when nearly everyone got dumped into the river.
They aren't the biggest or most expensive outfitter, but we would recommend River Expeditions to anyone looking for some adventure in New River Gorge.