Lack of compassion from customer service.
I don't leave reviews often, let along 1 start reviews.
We had a wonderful weekend booked here for our anniversary. Unfortunately, we had a death in the family and could not make our reservation. I reached out to customer service at Mike's for some empathy, and to help reschedule my stay - we were very excited to come here.
Their customer service will not refund or reschedule under any circumstances. Their facility is not full (22/32 are open for the following weekend at the time of this writing), and they are not missing out on customers by holding my reservation.
Buyers beware, they will keep your money and do not care whatsoever about your life.
I will not be staying here in the future and will not recommend to anyone.