Review: Sunbanks Resort

  • $0.00 /night
  • (2.2)5 reviews
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Michael Poston

1 year ago
2/5

Very dishonest. First and last time I will be going to this park. The scenery and lake are beautiful but what makes my review low is the staff. My group bought our two sites with the promise of 3 tents per site in advance and once we arrived and we’re done setting up we had a staff member come over to us very hostile. The first words out of his mouth to us were “when did I tell you to setup that tent” this was our first interaction with this person. He then went in to explain we were only allowed one tent per site and we would have to pay $40 a night per addition tent. We checked the screen shots of what we orders online and showed the office staff. We were then told by office staff that the policy was different than what was said on the website. Our two options were to either pay for an additional $300 for another site or pay the extra $40 per night per tent. We were told by staff this is them “being nice to us and this is all non refundable”. My whole group felt like we got scammed. My group had member's of it that have been going for 20 years with out issues until this trip. Another camp site also talked to us about how unhappy they were with price increases and how poorly the grounds are taken care of. They have been going for 30 years. My group spent over $900 on 3 sites alone and expected a little more. I’ve never felt this way after going camping before and barely write reviews. I hope they figure it out because it’s very beautiful.

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